The restaurant industry of your future may look and feel much like the restaurant industry of your past, according to new research from the National Restaurant Association, but familiarity isn’t likely to make the business any easier.
Last fall, the association asked a panel of industry savants to envision and describe what the restaurant business would be like in 2020, a research process known as the Delphi Method. The crystal ball gazers offered projections on a variety of areas, including menus, operations, technology, personnel demographics, and customer preferences.