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September 2010

Cover Stories

Game Changers
Something’s happening. Well, a lot of things are happening. Quickly. Through a confluence of the recession, advancements in technology, a new-found legislative assertiveness and—what would you call it?—modernity, the industry is changing. Consumers are acting differently. The playing field has been changed—and leveled—with new high-tech tools. And with changing demographics, the world’s largest oil spill and legislation to address modern concerns there is uncertainty. So what will the future hold? Would be a fool’s game to try to guess....

Features

Why Your Distributor Hates You
Besides your staff, your relationships with distributors are arguably the most critical to the success of your business. They get you the products you need when you need them and keep you in touch with the forest beyond your own thicket of trees. Most will bend over backwards to keep you happy. You’re the customer and the customer is king. But you, your majesty, can also drive your distributor nuts. Certain actions routinely strain the relationship and ultimately add to supply chain costs....

20-Minute University

The magic of Indian cuisine
To truly understand a country’s culture, one need not look much further than the foods people eat and the manner in which they are prepared, served and consumed. As with other countries around the world, food in India is more than just sustenance—it carries a far deeper meaning. Indians strongly believe that you are physically, emotionally and spiritually what you eat; food can almost be considered a means of providing identity to an individual or group. Food is also instrumental to rituals and traditions, religious beliefs and the bringing together of the family unit....

Front

Case Study: Training 2.0
TJ Schier, the president of restaurant training consultancy Incentivize Solutions and co-founder of Which Wich quickservice sandwich franchisee S.M.A.R.T. Restaurant Group, has a very specific mission for his employees. Make the guests say “Wow!” “Which Wich is a very young brand, so there is not a lot of infrastructure to help build training materials,” Schier says. He found himself with a blank slate to build a completely new training program for his 180 employees across 10 Dallas area locations....
Money Mangement: Control your cash
Running a cash flow positive restaurant is challenging even in the best of times. But in this Great Recession, marked by customers spending less and banks tightening or even shutting off access to funding, cash flow problems can invade your business, turning your dream of prosperity into the nightmare of barely surviving....
Entrepreneur of the Month: Barbara Lynch
Establishments: No. 9 Park; B&G Oysters; The Butcher Shop; Plum Produce; Stir; Drink; Sportello; 9 at Home; Menton Headquarters: Boston...

Food Service Buyer

What's your beef?
It’s a tough time for meat lovers. Top quality beef is scarcer and very expensive and cash-strapped customers are trading down from steak and chops to burgers. “People would rather spend $7 to $9 at the supermarket than $25 at a restaurant,” says Mark Solasz, partner in New York City’s Master Purveyors. That coupled with low supply is making it challenging for restaurants to purchase meat and turn it into profitable center-of-the-plate items—without raising menu prices....
Cutting up with the pros
Three meat industry mavens share their strategies for purchasing and menuing underutilized cuts: Scott Popovic, corporate chef with Certified Angus Beef, Michael Allemeier, certified chef de cuisine, Canada’s Beef Information Centre and Mark Solasz, partner, Master Purveyors. ...
Product cutting: Flank steak
Flank steak is one of the most difficult thin meats to evaluate since it’s all muscle. Even prime grade has very little or no marbling—a typical indicator of quality. But these points can help steer you toward the best purchase....
The meat market
Supplies of beef and pork are just starting to rebound, as ranchers and hog farmers slowly ramp up production in step with moderately increased demand. But expect prices to remain elevated through the end of the year; about 10 to 20 percent higher than they were in 2009, says Bill Lapp, commodity expert and president of Advanced Economic Solutions in Omaha, Nebraska....
Promoting Portland
When Food Services of America (FSA) fights for its customers, it’s not just about beating back competitors. It’s also about fighting for customers’ survival by helping to put more “butts in seats.” The company’s Portland branch has led the way in this regard with an initiative called Dining Out in the Northwest, or DO IT NW....
Wine bargains: Go global for grape values
Searching out bargain wines is a priority these days, as operators strive to give customers a price break yet still keep margins strong. The Internet has made that job easier; even the smallest wine producer has a Web site, and even modest-sized importers and distributors put their catalogs online....
Walls and ceilings: Cover-ups
With their typical bland colors and limited materials palette, one would assume that not much thought is given to selecting the workman-like coverings for walls and ceilings in restaurant kitchens— and it’s easy to see why it might appear that way: If no one is going to see it, does it really matter what goes on them? “Kitchen walls, even though they’re out of the public eye,” says Robert Doland of Jacobs Doland Foodservice Consultants, “still need to perform to a high functional standard....