Restaurant Business Magazine
Street Smarts for the Entrepreneur
I was recently in a coffee shop when a cockroach crossed my laptop. The manager came over and offered to buy me a free coffee, but basically apologized by saying, “Hey, it’s New York. Every restaurant has roaches.” Is that true?
Last week we answered the first part of this question, “Doesn’t every restaurant have cockroaches?” This week, let’s focus on the second part—how do you handle the situation if a guest sees a cockroach or other pest in your establishment?
Donatos' strategy for employee retention