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Pal’s Sudden Service—the 23-unit, Tennessee-based QSR—has been teaching classes on Achieving World Class Results, as the title of its signature course says, for a little over 10 years. The classes—based on the business performance skills that won the chain a Malcolm Baldridge National Quality Award in 2001—have attracted corporate officers and franchisees from chains like Bojangles, Five Guys, Panera and Jason’s Deli.
In his 45 years in the industry, Rich Batley has had the rug pulled out from under him more than once. Early on, he’d worked his way up to top positions at hotel and restaurant companies only to have them closed or sold. Then, after 21 years at a local hotel group where he’d ascended to general manager, a surprise sale again left him out of a job. He was 48, fed up and ready to take control of his destiny. Scanning a trade magazine, he spotted an ad for Ground Round franchises, invested $2 million and built a unit in Neenah, Wisconsin.
When R.J. and Jerrod Melman, sons of Lettuce Entertain You Enterprises founder Richard Melman, were given the chance to create a restaurant of their own, “we wanted the menu to include everything we were eating at the time…tacos, sushi, burgers, you name it,” says R.J. The result is Hub 51, a hip Chicago eatery with cross-cultural food (“everything that’s becoming American”), a lively bar and lots of shareable stuff. It instantly attracted the Gen Y crowd that frequents nightlife-centric Hubbard Street.
If you fantasize about selling the restaurant and spending the rest of summer at the beach, a new study provides a pinprick of reality about the payout you can expect. The median price of a restaurant sold between April 1 and June 30 was $125,000, according to BizBuySell.com, an online marketplace for buying or selling small businesses.
The 2012 Future 50 has distinguished itself as being one of the most varied collections of menus we’ve ever featured in our annual ranking of the fastest growing small chains in the country. The largest menu category represented—“varied menu”—typifies this. Coming in second is the ever-evolving pizza category. The reports of the “family style” menu’s death were greatly exaggerated. Beyond that, 2012 was a throw-everything-in-the-pot kind of year for growing chains. The chart below lays out the Future 50 by menu category.
Venezuelan native Mario Contreras, 32, heads up his own multi-national company, Elbardi International Management, a Charley’s Grilled Subs franchise with units in Florida, the Carolinas, California,  Venezuela, Panama, the Dominican Republic and Puerto Rico. He was the first of the chain’s franchisees to enter Latin America and paved the way for big expansion there, clearing multiple hurdles to ensure brand integrity.
Never mind AUVs, ROI or LTOs. We wanted to know what REM sleep is like for CEOs of the Future 50 chains—what percolates up from their subconscious when they drift off to sleep. Then we submitted their recurring dreams to analysis by Dr. David Reiss, a San Diego-based psychiatrist with 30 years of experience in dream interpretation: “A dream is a symbol, so if you get caught up in the symbol you may miss what’s really behind it,” Reiss explains. Tim McEnery Founder and CEO of Cooper’s Hawk Winery & Restaurants
Meet Rita DeSanno. For 25 years she’s served in the Marines, feeding troops for three wars. Now the master sergeant is leaving the Corps and wondering where she’ll find a foodservice job in a private sector where roughly one out of 10 people is out of work. We decided to help Rita by calling attention to her and the 200,000 other veterans who’ll leave the service this year. Next year, with the step-down in Afghanistan, the number jumps to 300,000.
Established franchisors make big moves, including acquisitions, shuffling management, and entering new markets. Brass move by Beef ‘O’ Brady’s Beef ‘O’ Brady’s has added a second expansion vehicle by acquiring rights to franchise Brass Tap, a craft-beer specialist with three units open, all in Florida. ‘O’ Brady’s didn’t say how, if at all, the franchising of a second concept would affect expansion of the company’s namesake casual-dining brand.
Second generation Wendy's operators bow out of Texas, Bagger Dave's bags its first zee, CKE Restaurants hires a new growth chief, more franchisors extend breaks to vets. Jim Near’s sons sell their Austin Wendy’s units Two sons of legendary Wendy’s leader Jim Near are selling their franchises back to the company. The units are located in Austin, Texas. A Wendy’s spokesman told the press that the market will not be refranchised, and that Austin will become a test market for the chain.
  A flurry of deals packs more units into the portfolios of super zees. Plus, Cosi names its best, and Dunkin' heads south. Attack of the giant zees? Big franchisees are getting bigger. Two mega-chains’ largest operators completed deals this week to add dozens of units to their respective portfolios, and the involvement of private-equity firms suggests other big deals could follow.
Two for one? Kids eat free? Everybody does that. When Guy Campbell set out to turn around anemic sales on Mondays, he wanted to do something different. He wanted to own Mondays. Kicking around ideas with a fellow franchisee, he came up with a simple, catchy promo that over the past eight years has turned Mondays into his biggest day of the week and Moe’s Southwest Grill into a Monday phenomenon.