Growth
Selling LTOs

California Tortilla is proud of its wacky marketing campaigns—most of which happen on a pretty small budget. To launch their popular Fish Taco two years ago, the chain's founder came dressed up as a scuba diver and had buckets of water dumped on him—all recorded for posterity in a goofy YouTube video. When it came time to promote the Teriyaki Burrito LTO this summer, the marketing department stirred up some viral "pre-excitement" six weeks before it was to hit the stores. "We put out a call on Twitter and Facebook for fans to send in fortune cookie messages that related to California Tortilla," explains Stacy Kane, director of marketing for the 40-unit Rockville, Maryland chain. "These were baked into fortune cookies that were handed out with every order of the Teriyaki Burrito." It created a lot of buzz—and buzz is the measure of an LTO's success, she adds. "The other great thing about social media is you get immediate feedback."

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How to build buzz

It's the hottest, well, buzzword in marketing. Buzz. Everybody wants it. Not everybody has it. And to get it, best you forget the old lingo of media buys, bump rates and drive times and get hip to the "influencers," "viral marketers," "bloggers" and "blasters" who are driving things today. According to many of the top consumer advertisers, getting people talking about you—be it face-to-face, online or over the phone—is where it's at.


What's so special about echo boomers?

Hear that echo in the distance? They're coming. They're a stampede of new consumers, 75 million strong, and they're unlike any herd that's ever hit your feeding stalls. Some call them Millennials, others Generation Y. Most often, they're known as the Echo Boomers. The offspring of the Baby Boom generation, they form the next big wave rolling down America's demographic curve. Born between 1977 and 1995, they number at least 25 million more than Gen X (or the Baby Bust), the cohort that came of age in the 1980s and 1990s.

Unloading Units

Sometimes the ticket to growth is getting rid of underperforming property.  Here's how to sell the right way.

Mothers as customers

It’s been said that the easiest way to a mother’s wallet is through her child’s mouth. Like most nuggets of wisdom, this one’s only partially true. American mothers, all 82.5 million of them, are—surprise!—quite often swayed by the whims and desires of their children. But when it comes to buying food, moms base their decisions on what’s important to themselves as much as to their kids. And how they choose to dole out the family dough can mean plenty to anybody who owns a restaurant.

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Firebirds Wood Fired Grill

2009 Future 50 - #40 Firebirds Wood Fired GrillCharlotte, NC

Created by Dennis Thompson, Firebirds currently has 17 locations nationwide and looks forward to further growth in 2010. Its contemporary yet inviting setting sports dark woods, bold colors, an exposed kitchen and stone fireplaces. The aroma of steaks, chicken, seafood and... (more)

See the complete list of 2009 Future 50 restaurants. 

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