50 Great Ideas

I’ll be calling you

Richard Osborn and Larry Lee, multi-unit franchisees of McAlister’s Deli in southwest Texas and New Mexico, understand that their customers want fresh takeout food fast. So the duo designed a prototype restaurant that features a call-ahead, drive-up window for guests. After presenting the mockup to corporate, a brick-and-mortar prototype was built. Almost immediately, Osborn and Lee knew they were onto something.

Today, the call-ahead window is responsible for about 15 percent of sales at their store on Wadley Drive in Midland, Texas. That’s about double the amount of revenue generated from carryout orders at their other seven locations that don’t have call-ahead windows, note the partners. With plans to open about three stores each year, Osborn and Lee say they’ll incorporate the call-ahead windows in all future locations.

#50 | Using your noodle

#49 | Eat a pita, feed a kid

#48 | Ask the staff chaplain

#47 | I’ll be calling you

#46 | Rolling in dough

#45 | Fried chicken flies the coop

#44 | A penny for your calories

#43 | Better than a lobster bib

#42 | Bending the bento

#41 | Billboard redux

#40 | Dining at the fountain of youth

#39 | Building a better box

#38 | Roll out the barrel

#37 | Mochi Madness

#36 | A toast to Belgium

#35 | Screening employees on the screen

#34 | An Olive Garden customer sat here

#33 | Setting the e-table

#32 | The buck strolls here

#31 | Gin game

#30 | Childhood revisited

#29 | Moveable feast

#28 | Certified gluten free

#27 | Buy a car, eat a meal

#26 | Locating the best Happy Hour

#25 | Local broadcast

#24 | Tabletop taps

#23 | Double the pleasure

#22 | The three Bs

#21 | Cocktails to amuse

#20 | Fans of the grape

#19 | Whole animal accessorizing

#18 | Translucent menus

#17 | Have oven will cater

#16 | Allergic interaction

#15 | Greener produce

#14 | Competing to win at weight loss

#13 | Space saver

#12 | Test kitchen=test market

#11 | Be my guest

#10 | Plug in and eat up

#9 | Rx for pilferers

#8 | Hands free—and clean

#7 | Some like it too hot

#6 | Chicken fried steak gets its day

#5 | The staff that reads together…

#4 | Twinkle toast

#3 | Stick with this

#2 | Stamp of approval

#1 | From seed to fork

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I’ll be calling you

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