White Truffle Parmigiano Toast with wild mushrooms, marrow & veal glaceLilette, New Orleans This appetizer was my childrens’ first exposure to marrow, which adds a silky richness to the sauce. My kids are becoming really interested in food, and we have spent the summer dining out as a family in at least one new restaurant a week. It’s been a kick.
Selected by: Ralph Brennan Check out the entire list of Clean Plate Award winners. |
| Catering's new reality |
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Like everything else, it's changed. To that end, here's a look at some of the new realities driving this unique part of the business, and strategies operators are using to adjust to them. NEW REALITY: It's not about the food, it's about the budget "The hottest trend in catering has nothing to do with food," says Michael Roman, founder and president of Chicago-based Catersource, a leading catering consulting firm. "People in some markets have lost half their worth but they still have to do a nice wedding for their daughter, or a bar mitzvah party for their son. Whether social or corporate, all clients are looking for better value and that absolutely has to be driving your catering business model." Strategies:
NEW REALITY: Corporate catering's not dead, it's different While caterers lament the fact that corporate budgets vanished almost overnight, those who persevere in the segment say it's not actually gone, it just looks a lot different than it used to. And it still represents strong sales opportunities. "Employers don't want people going out for two-hour, $50-a-head expense account lunches anymore," notes Burke. "Instead, many now have their business celebrations or weekly lunches in-house, delivered at probably less than half the price they'd spend going out. But they still want quality food, and they look to restaurants that can deliver something special on a budget. We see that as an opportunity." Strategies:
NEW REALITY: Brides want it all, and more Okay, maybe that's not an entirely new reality. But what is new, caterers say, are demands being made for discounts, unheard of turnaround times, and more creativity than ever in attempts to serve up the perfect blend of fast, frugal and fabulous. "Wedding and other social event planners today have a much shorter buying cycle," Berghoff says. "With brides it used to be a year, but now three to six months is common. They don't want to part with their money and won't commit until closer to the event. They're demanding discounts, they want much faster turnaround time on proposals and they still want tons of creativity." Strategies:
NEW REALITY: Partnerships pay off Building an off-premise catering business doesn't have to mean going it alone. Roman recommends partnering with dedicated caterers as a way to tap in. "There isn't a caterer alive right now who wouldn't take a look at partnering with a strong restaurant brand to get more customers," he says. "It's a great way for restaurants to offer their food to catering customers without having to handle the logistics, which is where the caterer excels." Strategies:
Tech Tools for Caterers If dedicated staffers, the right equipment and rentals are critical for catering, so too is having a back-end business management program. There are many on the market with different bells and whistles. Three worth checking out: Room Viewer A TimeSaver Software product (www.timesaversoftware.com), Room Viewer uses computer-aided design (CAD) software to prepare detailed, fully customized event diagrams, calculate seating capacity and automatically lay out seating with whatever table configuration is needed. Print out diagrams showing exactly where everything should go. Caterease Offering both desktop and Web-based products, Caterease (www.caterease.com) offers sophisticated event calendar and scheduling options; comprehensive and customizable event and client management tools; customized prints (proposals, contracts, menus, invoices, inventory/recipe/purchasing sheets); staffing and shift management tools; even batch e-mailing and advanced querying tools for sales. Synergy A comprehensive set of tools for catering menu, resource, financial, sales and marketing management, Synergy programs (www.synergy-intl.com) can be customized to individual operator needs. "We've used Synergy for more than 10 years," says Israel. "It handles room and booking space planning and design, prospecting and customer databases and generates beautiful proposals and contracts. They tailor everything for us, including customized graphics and reports. Everything related to proposals and contracts can be done electronically. Our next step will be to tap their Web portal, which enables online interaction with clients and with personnel who work our events." (www.synergy-intl.com) |
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Hot beans
Xoco, slang for “little sister,” was inspired by the chocolate y churros served at El Moro in Mexico City’s historic district, according to Lash. “We took that experience and put our own spin on it.” The cacao beans are sourced from Tabasco state in Mexico and retain highly acidic cherry and berry notes,” says Lash, “almost like wine.” Per order, chocolate is frothed with a steamer and poured tableside by Xoco’s baristas. Customer response has been incredibly positive, notes Lash. “It’s the most unique hot chocolate experience available, period.” |




If the sight of cacao beans being roasted and ground into chocolate in Xoco’s front window in Chicago doesn’t entice passersby, the sweet aroma of scratchmade hot cocoa certainly will. “Bean-to-cup chocolate contributes to the unique experience,” says Xoco chef Shaw Lash.